Refund policy

Returns & Refunds

Due to the fresh and perishable nature of our products, we are unable to accept returns or exchanges for change of mind.

If there is an issue with your order, including an incorrect, damaged, or faulty product, please contact us as soon as possible after receiving your order. We will assess the issue and, where appropriate, offer a replacement or refund.

Order Collection

Orders must be collected between 12pm and 7pm on the selected collection date. If you’re unable to collect, please contact us in advance.

As our products are freshly baked to order, uncollected orders may not be eligible for a refund. Any refunds will be assessed in accordance with New Zealand consumer law.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993.